Solutions to Tackle Energy Poverty (STEP) was a project to develop a simple, innovative and replicable model of measures to address energy poverty. The project covered some of the countries with the highest rates of energy poverty in Europe. These are Bulgaria, Cyprus, Czech Republic, Latvia, Lithuania, Poland, Portugal, Slovakia and the United Kingdom. STEP’s overall objective is to alleviate energy poverty by encouraging behavioural change and low-cost energy efficiency solutions among consumers in or at risk of energy poverty through trusted, tailored advice. These training modules cover: Basic knowledge about the energy sector; Basic knowledge about the social system and poverty; How to identify consumers in energy poverty; How to refer people to STEP energy advisors; National and local mechanisms and support possibilities for consumers; How energy contracts affect consumers in energy poverty (tariffs, supplier switch, transparent bills) – consumer rights

The training modules are complemented with a Quizz for students and guidelines on how to use them.