Privacy Policy

Last updated on 18 January 2024.

This is the privacy policy for

We strongly believe in your fundamental rights to privacy and data protection. That is why we strictly limit the processing of your personal information to the minimum possible for the specific purposes described in this privacy policy and we try to use the services of only those companies that respect your privacy.

Consent of children

BEUC’s websites do not knowingly or intentionally process personal data of children. Children who have not yet reached the age of 13 (or, depending on the country, up to 16) cannot give their consent independently. When we require consent to process children’s personal data, parents or guardians must give their consent or authorisation.


Wondering why no cookie banner popped up when you entered our website? That’s because BEUC strives not to use cookies. Cookies are text files containing a small amount of data which are sent to your device when you visit websites.

BEUC uses the web analytics service Matomo to evaluate the use of our websites and report about the impact of BEUC’s activities. Matomo collects aggregate statistics such as the number of page visits and documents downloaded. These statistics do not include personal data and we keep them indefinitely. We have configured Matomo without cookies to respect your privacy. In addition, you can opt out from being part of our statistics below:

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

If you disable Matomo or exclude yourself from being tracked via your browser, an essential short-lived cookie will be placed in your browser. If you delete your cookies, the Matomo opt-out cookie will also be deleted. You will have to opt-out again when you visit us.

This website links to resources on third-party sites, including websites like YouTube. These services are beyond our control. Please check their privacy policies.

Webform on Consumer Education Hub

We will collect data on you when you choose to fill in the webform to add your initiative to this website. We do this only to be able to trace who is behind the initiative and to be able to contact you to receive further information about the initiative you are proposing for inclusion in this website. Your personal data is stored in our records only for these purposes based on your consent and is not shared with any third party. It will not be visible on the website. You can choose to remove your consent but this will imply the removal of the initiative associated with your name from this website.

Your data protection rights

  • Right of access – You have the right to have access to the personal data we hold about you and to obtain a copy.
  • Right to rectification – You have the right to obtain the rectification of the personal data we have about you if it is inaccurate.
  • Right to erasure – You have the right to obtain the erasure of the personal data we have about you.
  • Right to restriction of processing – If you believe the personal data we have is not accurate or that we are not using it lawfully but do not want to simply ask that we delete it straight away, you have the right to ask us to stop using the data while we sort out the problems.
  • Right to data portability – You have the right to receive the data that you have provided in a commonly used format, so you can take it somewhere else if you wish.
  • Right to lodge a complaint – If you believe your rights are not being respected and your data is being used unlawfully, you have the right to lodge a complaint with your national Data Protection Authority. Find the contact details of all national data protection authorities.
  • Right to withdraw consent – You have the right to withdraw your consent any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to object –
    • You have the right to object to the use of your data for marketing purposes at any time. Note that we do not use your data for marketing in any way!
    • You also have the right to object to processing of personal data concerning you which is based on  a legitimate or public interest, including profiling. We shall no longer process the personal data unless we demonstrate compelling legitimate grounds which override your interests, rights, and freedoms or for the establishment, exercise or defence of legal claims.

Changes to our policy

It might happen that we have to change our privacy policy, for instance to comply with new legal requirements. If we make any changes to our policy, we will indicate when we last updated it and include a link to our previous privacy policy.

How to contact us

If you have any requests, questions, complaints or queries with regards to how we use your data, please contact us and we will do our best to resolve them.

Our contact details:

BEUC – The European Consumer Organisation
Rue d’Arlon 80
B-1040 Brussels

Tel: +32 2 743 15 90